Model the work the agent can actually absorb.
A Voice AI ROI case is not 100% automation. Use your real handle time, labor cost, expected containment, and all-in AI minute to estimate the monthly savings boundary.
interpretation
Savings are only real when outcomes hold
Containment, conversion, satisfaction, compliance, and transfer quality matter more than the theoretical minute delta.
Add implementation, QA, supervision, escalation, and ongoing tuning before treating this as a full business case. The cleanest pilot measures a narrow call type and compares successful outcomes, not only handled minutes.
Use the stack calculator to replace the default all-in AI rate with a number built from your actual providers.