call flow builder

Design the call before writing the prompt.

Build a linear first version of the customer journey, reorder steps, and export it for engineering review. Keep policy decisions and human escape routes visible.

Step 1TypePurpose

Step 2TypePurpose

Step 3TypePurpose

Step 4TypePurpose

Step 5TypePurpose

Step 6TypePurpose

The shareable URL contains the step labels. Do not place customer data or credentials in a flow.

flow preview

Caller journey

sayIdentify the business and reason for calling
decisionCaller agrees to continue
listenCollect the required details
toolCheck CRM or booking availability
transferTransfer when policy or caller asks
endConfirm next step and end the call

diagram exportcall-flow.mmd

flowchart TD
  n0["Identify the business and reason for calling"]
  n1["Caller agrees to continue"]
  n2["Collect the required details"]
  n3["Check CRM or booking availability"]
  n4["Transfer when policy or caller asks"]
  n5["Confirm next step and end the call"]
  n0 --> n1
  n1 --> n2
  n2 --> n3
  n3 --> n4
  n4 --> n5

next step

Attach a success condition and failure path to every tool

The linear flow is the review baseline. Production logic still needs timeouts, retry limits, invalid responses, tool failure, transfer failure, after-hours behavior, and a safe end state.