PolyAI.
A London-founded enterprise voice-assistant platform focused on customer-led conversations and contact-center integrations.
public snapshot
Understand the commercial shape
Vendor pages checked 2026-07-17. Pricing, availability, and included components can change without notice.
marketUK + global enterprise
deliveryManaged contact-center platform
price signalContact sales
checked2026-07-17
decision
When to shortlist PolyAI
A provider page should narrow a discovery call, not replace a technical proof of concept or contract review.
Best fit
Large contact centers prioritizing managed deployment and complex customer-service conversations.
Questions to ask
- Does the quoted minute include STT, TTS, LLM, telephony, recording, and failed attempts?
- Which countries, number types, languages, and transfer destinations are production-supported?
- What concurrency, rate limits, data residency, retention, and support terms apply?
- Can you bring your own speech, model, SIP carrier, and phone numbers without markup?
open-source path
Open alternatives to PolyAI
Self-hosting changes the bill and the ownership boundary. These starting points expose more of the runtime while leaving model and carrier costs intact.